Privacy Policy - Discover20

Discover20 Privacy Policy

Company Information & Data Controller

Discover20 is operated by Twenty Discover Company, registered in Egypt, with its registered address at 75 El Nasr Road, Tiba 2000, Nasr City, Cairo, Egypt.

For the purposes of applicable data protection laws in the Middle East (including Saudi PDPL, UAE PDPL, and other GCC regulations), Discover20 acts as the Data Controller of personal data processed through the platform.

For privacy-related inquiries, contact:

Email: info@discover20.com

1. Information We Collect

A. Account Information

When you create an account, we may collect:

Parent name or nickname
Email address
Child’s age and basic profile information
Profile preferences
Messages you send within the app/website

B. Child Development Information (Provided by Parents)

Discover20 allows parents to enter developmental and behavioral information about their children, including:

Developmental milestone responses
Behavioral screening responses
Emotional regulation inputs
Activity progress tracking
Notes or observations entered by parents

This information is provided by a parent or legal guardian and is processed solely to provide personalized guidance and reports.

C. Usage & Technical Data

We may collect:

App/website interactions and feature usage
Crash logs and performance data
Device model and operating system
Approximate location derived from IP address
Anonymous device identifiers

D. Cookies & Website Data

Our website uses cookies to:

Store preferences
Measure traffic and usage trends
Improve user experience

2. How We Use Your Information

We use collected information to:

Operate and maintain the Discover20 platform
Personalize daily plans and developmental insights
Generate screening summaries and reports
Improve app/website performance and AI recommendations
Communicate updates, support responses, and service information
Analyze anonymized usage trends

3. Legal Basis for Processing

Depending on your location, we rely on:

Performance of a contract (providing the service)
Legitimate interests (improving the platform)
Explicit parental or guardian consent (for child developmental data)
Compliance with legal obligations

Where required under Middle East data protection laws, sensitive data processing is based on freely given, informed, and explicit consent.

4. Processing of Sensitive Personal Data

Developmental, behavioral, and emotional information may be considered sensitive personal data under applicable laws.

Such data is:

Processed only with explicit parental or guardian consent
Used solely to provide personalized insights
Not used for marketing purposes
Not sold to third parties
5. AI & Automated Processing Transparency

Discover20 uses automated systems and AI technologies to generate developmental insights and recommendations.

These systems:

Provide informational guidance only
Do not constitute medical or psychological diagnosis
Do not create legally binding decisions
Do not replace professional evaluation
6. Developmental Screening Disclaimer

Discover20 provides developmental and behavioral screening tools for informational purposes only.

These tools:

Are not medical diagnoses
Do not replace licensed professional evaluation
Should not be used in emergency situations

If you have concerns regarding your child’s development, consult a licensed healthcare professional.

7. Payments & Subscriptions

Website purchases and subscriptions are processed through third-party payment processors.

Discover20 does not receive or store your full payment card details.

Subscriptions:

Renew automatically unless cancelled before renewal
May include free trials that convert to paid unless cancelled
Are subject to the app store’s billing and refund policies

8. Data Sharing

We do not sell personal information.

We may share limited data with:

Cloud hosting providers
Analytics providers
Email delivery services
Customer support tools

All providers are contractually obligated to protect your data.

We may also disclose information:

If required by law
To protect safety or rights
In case of business transfer or acquisition

9. International Data Transfers

Your data may be processed or stored outside your country of residence.

Where applicable, we implement appropriate safeguards to ensure compliance with relevant data protection laws.

10. Data Retention

We retain personal and child development data only as long as necessary to:

Provide the service
Comply with legal obligations
Resolve disputes

You may request deletion of your account and associated data at any time.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your data
Correct inaccurate information
Request deletion
Request data portability
Object to certain processing
Withdraw consent

Requests can be submitted via our support email.

12. Children’s Privacy

Discover20 is designed for parents and guardians.

We do not create accounts for children.

All child-related information is entered by parents or legal guardians.

We do not knowingly collect personal information directly from children under 13.

13. Security

We implement technical and organizational safeguards to protect your information, including:

Encrypted data transmission (SSL/TLS)
Access controls
Secure cloud infrastructure

However, no system can guarantee absolute security.

14. Account Deletion

You may request account deletion by contacting support.

Upon deletion, personal data will be removed unless retention is legally required.

Refund & Cancellation Policy

Last updated: November 2026

1. What this policy covers

This policy applies to everything purchased on discover20.com: expert consultation sessions, and physical products including conversation cards, books and toys.

2. Assessments

2.1 Free screening — always free

The clinical screening tools on Discover20 are provided free of charge, permanently: the SWYC suite, the PSC-17, and the CDC milestone checklists. No payment is taken and no payment details are required for these, so there is nothing to refund.

2.2 Paid Discover20 assessments

Discover20 also offers its own assessments, developed in-house, with a detailed written report and a follow-up plan. These are paid. The price is shown in full before you purchase, and you will always be told what is included before any payment is taken.

2.3 Refunds on paid assessments

Because the report is delivered immediately and cannot be returned, a paid assessment is non-refundable once the report has been generated or opened.

You may cancel and receive a full refund if:

you have purchased but not yet started the assessment, or started it but not generated the report;
a technical fault on our side prevented you from completing the assessment or receiving the report, and we cannot resolve it;
you were charged more than once for the same assessment;
you received something other than what you purchased.

A result you did not expect is not grounds for a refund. An assessment gives you an accurate picture of your child at this point in time. It is a screening, not a diagnosis, and the result may be reassuring or may suggest something worth looking at further. Either outcome is the assessment working as intended.

If you believe an assessment or report was faulty, contact us and we will review it individually.

3. Expert consultation sessions

Rescheduling. You may reschedule a session free of charge up to [24] hours before the appointment, through your account or by contacting us.

Cancellation and refund

Cancelled more than [24] hours before the appointment — full refund.
Cancelled less than [24] hours before the appointment — no refund, but you may reschedule once at no extra cost.
You do not attend and did not notify us — no refund.

If the specialist cancels, you will be offered the choice of an alternative appointment or a full refund.

If the session cannot take place for technical reasons on our side — connection failure, platform fault — you will be offered a replacement session or a full refund.

Clinical outcomes are not grounds for a refund. A session provides professional guidance, not a guaranteed outcome or a diagnosis. If you believe a session fell below professional standards, contact us and we will review it individually.

Emergencies. Discover20 does not provide emergency medical care. If your child needs urgent attention, go to the nearest hospital.

4. Physical products — cards, books and toys

Return window. You may request a return within [14] days of receiving your order.
Condition. Items must be unused and in their original packaging, with any seal intact.
Items we cannot accept back once the seal is broken or the item has been used, for hygiene reasons: card decks, books and toys that have been opened or used. This does not affect your rights where an item is faulty.
If an item arrives damaged, faulty, or is not what you ordered, tell us within [7] days with a photograph. We will replace it or refund it in full, including delivery, and we cover the cost of return.
How to request a return. Message us on WhatsApp at 01031085750 or email info@discover20.com with your order number and the reason. Do not send anything back before we confirm.
Return delivery cost. Where the return is for a reason other than a fault on our side, the cost of return delivery is yours.

5. How refunds are issued

Refunds are made by the same method used for payment. Where an order was paid cash on delivery, the refund is made by bank transfer or mobile wallet to an account in the name of the person who placed the order.

Refunds are processed within [7] working days of the returned item being received and inspected, or of a cancellation being approved. The time for the money to reach you depends on your bank or wallet provider.

6. Subscriptions

A subscription may be cancelled at any time. Cancellation stops the next renewal; the current paid period continues to the end of its term. Part-months are not refunded.

7. Contact

WhatsApp 01031085750 · Email info@discover20.com

We reply within [2] working days.

Delivery & Shipping Policy

Last updated: November 2026

1. What needs delivering

Only physical products — conversation cards, books and toys — are shipped. Assessments, activities, stories and expert sessions are delivered digitally and are available immediately.

2. Where we deliver

We deliver across all governorates of Egypt. For orders outside Egypt, contact us before ordering and we will quote separately.

3. Processing

Orders are prepared within [1–2] working days of confirmation. Orders placed on Fridays and public holidays are processed the next working day.

4. Delivery times

Cairo and Giza — [1–3] working days
Alexandria and Delta — [2–4] working days
Upper Egypt, Canal and remaining governorates — [3–6] working days

These are estimates from our courier and are not guaranteed. Weather, public holidays and courier delays can extend them.

5. Delivery charges

Delivery is [XX] EGP within Cairo and Giza and [XX] EGP elsewhere in Egypt. The exact charge is shown before you confirm your order. Orders over [XXX] EGP are delivered free.

6. Payment

We accept cash on delivery and [card / wallet]. With cash on delivery, please have the exact amount ready — couriers may not carry change.

7. Tracking

You will receive a tracking number by WhatsApp or email once your order is dispatched.

8. If the courier cannot reach you

The courier will attempt delivery [twice] and will contact you on the number given. If delivery fails both times, the order returns to us and we will contact you to arrange redelivery. Redelivery may incur a further charge. Please make sure your phone number and address are correct and complete.

9. Checking your order on arrival

Please check the package before the courier leaves. If the box is visibly damaged, refuse delivery and tell us the same day. For anything found wrong after opening, see the Refund & Cancellation Policy.

10. Contact